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Shipping Policy

At Marsya Atelier, we pour our heart and soul into creating top-notch products, focusing on quality over speed. While we aim to get your order to you as quickly as possible, we’re a boutique brand with a small infrastructure, which means shipping may occasionally take a little longer than expected. Here’s everything you need to know about how we handle shipping:

Delivery Times

  • Delivery times vary depending on your location and the shipping method selected at checkout. Typical delivery estimates will be shown during checkout, but please note they are approximate.
  • While we make every effort to ship your order promptly, there may be times when we require a little extra time to prepare or ship your item, especially during peak periods or for custom orders. Rest assured, your order is always a priority.

Order Processing

  • Orders are generally processed within 5 business days. If there’s an unexpected delay in processing your order, we’ll notify you as soon as possible.
  • You’ll receive a confirmation email with tracking information once your order has shipped.

Shipping Costs

  • Shipping costs are calculated at checkout based on your location and the total weight of your order.
  • For international orders, customs duties, taxes, and fees may apply, which are the responsibility of the customer.

Customs and Import Duties

  • International shipments may be subject to customs inspections and import duties. These charges, if applicable, are not included in our shipping fees and are the responsibility of the customer.
  • Marsya Atelier has no control over customs processing times and fees.

Lost or Delayed Shipments

  • If your shipment is delayed or lost, please contact us so we can assist you in resolving the issue with the courier.
  • Keep in mind that some delays may be out of our control, such as those caused by customs, weather, or other unexpected circumstances.

Accuracy of Shipping Information

  • Please ensure your shipping information is accurate at the time of purchase. Marsya Atelier is not responsible for orders shipped to incorrect addresses provided by the customer.

Damaged Packages

  • If your package arrives damaged, please contact us immediately with photos of the damage so we can work with the courier to resolve the issue.

Our Commitment

While we don’t operate with the speed of big-box retailers, we are dedicated to ensuring your experience with Marsya Atelier is worth the wait. Every piece is crafted with care, and your patience supports our journey as a growing, quality-driven brand.

Worldwide delivery

No matter where you live, we’ll get your order to you as quickly as possible. Delivery times may vary depending on your location, but rest assured, it’s on its way.

For our international friends: If you're ordering from outside the EU, your local customs office might apply duties or taxes upon delivery. These charges vary by country and are the buyer's responsibility.

Satisfied or refunded

Return unused items in original packaging within 14 days for a refund. Shipping costs cannot be refunded.

If you wish to return a product, please contact us at info@marsya-atelier.com before sending anything back.

text us anytime

If you have any questions or recommendations, text us anytime. We’ll get back to you quickly.

Secure payments

We accept all major credit cards, PayPal, and other trusted payment methods. Advanced security measures ensure a worry-free checkout experience.