Shipping policy

Where I ship
Germany and worldwide. Right now I can't ship to other EU countries because of new EU packaging rules. I'm working on it.

When
I ship your order within 72 hours. Right now I’m traveling, so orders placed now ship by 25 November. You get an email with tracking as soon as it's on its way.

Cost
Shipping costs are shown at checkout before you pay.

Customs
Outside the EU, your country may charge import duties or taxes. These are paid by you when the parcel arrives.

Late, lost or damaged?
Email me at info@marsyaatelier.com with your order number (and a photo if something is damaged) and I'll sort it out with DHL.

Your address
Please double-check your address at checkout. I can't redirect a parcel once it's shipped.