Refund policy

If something isn't right, here is how returns work.

14-day returns
You can return your order within 14 days of receiving it, without giving a reason. This is your legal right of withdrawal as a consumer in the EU, and I offer the same 14 days to customers outside the EU.

How to return
Tell me before the 14 days are over: email info@marsyaatelier.com with your order number and a clear statement that you want to return it, or start a return in your customer account on this website. You can also use the form at the bottom of this page, but you don't have to.

Then send the piece back within 14 days of telling me, to:
Baena Boer & Baltensperger GbR, c/o beredsam GmbH, Bessemerstraße 51, 1. OG Süd, 12103 Berlin, Germany

Please return it unworn and well packed. You pay the cost of sending it back.

Your refund
I refund everything you paid, including the standard shipping cost, within 14 days of receiving your return notice. I may wait with the refund until the piece is back with me or you show me proof that you sent it. You get the money back the same way you paid. Depending on your bank or payment provider, it can take a few more days to show up.

Wrong size?
Send the piece back (you pay the postage for that) and I ship you the other size for free. Want a different piece instead? Just ask. If what you want isn’t available, you get a refund or store credit, your choice.

1-year guarantee
If your piece breaks because of a defect within one year of buying it, I repair or replace it for free. Email me your order number and a photo of the problem. This guarantee comes on top of your legal rights and doesn't limit them.

Withdrawal form
(Only fill this in and send it back if you want to withdraw from the contract.)
To: Baena Boer & Baltensperger GbR, c/o beredsam GmbH, Bessemerstraße 51, 1. OG Süd, 12103 Berlin, Germany, info@marsyaatelier.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:
(*) Delete as appropriate.